Quality Control Manuals
Quality Assurance and Fraud Prevention
General overview of lender/broker’s policy on Quality Assurance
Quality Control Methods and Procedures
Procedures identified to ensure that sample selection; mortgage file review and reporting are conducted in a timely manner.
Specific requirements addressed for sample selection process, including
- Methodology and frequency
- Re-verifications
- File reviews
- Reporting
- Record retention
Identification of systems or processes that can evaluate and monitor overall quality of the mortgage production.
Follow-up processes and implementation of corrective action explained.